Public Policies

Full Search Policy

No outside food or beverages are allowed inside the Toyota Center facilities.

When it is determined by Toyota Center management and the persons putting on the event that the potential of inappropriate and illegal items being brought into the building is high, a full search will be implemented which will include a series of ‘check points’ that:

• Act as a crowd management tool in the ingress of the guests into the events.
 
• Search every guest by either physical pat-down (voluntary) or metal detection device for items not permitted in the facility (i.e. weapons, illegal drugs, alcohol, etc.).
 
• This search would be required for the safety of the guests, the entertainment, the facility and its staff. If at any time, a guest does not wish to be subjected to a search, they may return their ticket immediately to the box office for a refund at the ticket price. If an item is found on a guest during the search, it is the discretion of Toyota Center management whether entrance to the event will be granted.

Visual Search Policy

When it is determined by Toyota Center management and the licensee that certain items might be brought in to an event, but the volatility of the crowd is low, a visual search will be conducted at each entrance in the following manner:

• Visual scan of each guest as they walk by single file.
 
• The guest is asked to open his/her coat. The guest is asked to open any purses or handbags, displaying the contents to the searcher.
 
• If an unauthorized item is found, the guest will be given the option to dispose of the item before entry or take it back to their vehicle. If the item is of an illegal nature, Kennewick Police will be brought in for investigation. This type of search is designed to be done as quickly and effectively as possible so as not to slow down the ingress of the crowd. Unless the guest is asked to open their handbag or coat, the majority of guests do not realize they have been searched. Unauthorized items include, but are not limited to cans, bottles, alcohol, coolers, video cameras, food and beverages.

In/Out Privileges

Toyota Center management will determine whether patrons shall be able to exit the building during the event and be allowed reentry.